Refund policy

Returns Policy

We accept returns within 7 days of delivery only if both conditions below are met:

• The item is unused and in original condition

• You received an incorrect item different from what you ordered

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IMPORTANT – PLEASE READ

Do not submit chargebacks or open disputes with your bank or credit card company. Doing so significantly delays the refund process and negatively impacts our business.

If you are considering a cancellation, return, or refund, please email us directly at charged.mxx@gmail.com. Contacting us first is the fastest and easiest solution for both you and us, and we are happy to help.

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Return Shipping & Restocking Fees

• Customers are responsible for all return shipping costs

• All other approved returns are subject to a 50% restocking fee

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Order Cancellations

• If your order has not yet shipped and you wish to cancel, email charged.mxx@gmail.com

• All order cancellations are subject to a 50% cancellation fee

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Chargebacks

Any customer who initiates a chargeback on a fulfilled order will forfeit 100% of the order value, regardless of the outcome.

⚠️ Please do not file a chargeback or bank dispute — simply email us and we will assist with cancellations, returns, or refunds as quickly as possible.